PACTS II – FC 2 is a Service-disabled Veteran-owned Small Business (SDVOSB), strategically sourced, Indefinite Delivery, Indefinite Quantity (IDIQ) contract vehicle designed to establish a portfolio of Department-wide non-information technology (IT) support services under NAICS code 561110 – Office Administrative Services..

Lukos Contract Number
HSHQDC-16-D-P2019

Customer Service Points of Contact

Garth Arevalo – 813.999.0972

Scope

FC 2 includes the following Administrative and Operations Services:

• Administrative and Operations Services: day-to-day office administrative support services, such as financial planning; billing and recordkeeping; and personnel.
• Court Reporting and Stenotype Services: verbatim reporting and stenotype recording of live legal proceedings, and transcribe subsequent recorded materials and any other business support services, for example address bar coding services, bar code imprinting services, and mail presorting services.

The contact ordering period runs from 3/01/2017 through 2/28/2022. 

Service Experience

See the Services tab for more detail on Lukos services.

Quality Assurance Program

Lukos is dedicated to quality in all parts of our performance. Lukos is known for quality and regularly delivers substantially more than the minimum contract requirements. We do this through strong management, understanding of our customer’s needs, and continuous process improvement. We create, maintain, and continually improve a dedicated Quality Control Program. Our program ensures quality and compliance in all service areas and listed deliverables described in the Government work statements. We use various quality principles such as measurement, inspection, sampling, surveys, peer evaluations, process reviews, and others. We utilize a combination of our Program Manager, Task Lead, and back office to implement these techniques to measure and assess our performance against the performance thresholds, objectives, and defined metrics.

Further, we track required contract deliverables at the Task Lead level. The Task Lead is responsible for the quality and timeliness of contract deliverables. Management tracks metrics for deliverables as well as Lukos-designed metrics. We assess compliance for each task and contract-wide against the performance thresholds and objectives. Lukos reports performance status including metrics to the company leadership, Program Manager, and the customer through a monthly report (or more frequently as needed).Oc